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What is the correct way to handle a guest who is angry about a billing error?...
Aptitude for Service Sector
Guest Handling
Question
Updated
24 Aug 2026
What is the correct way to handle a guest who is angry about a billing error?
A
Choose Your Answer
A
Listen patiently, verify the bill and correct the error promptly with an apology
B
Argue that the bill is correct
C
Ask the guest to pay and leave
D
Ignore the guest
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