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A guest is very angry about a long wait. The best recovery action is:...
Aptitude for Service Sector
Service Recovery
Question
Updated
24 Aug 2026
A guest is very angry about a long wait. The best recovery action is:
A
Choose Your Answer
A
Apologise sincerely, explain the delay briefly and offer a complimentary item if appropriate
B
Blame the chef
C
Ignore the guest
D
Ask the guest to leave
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