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A guest complains about delayed room service. The best recovery action is:...
Aptitude for Service Sector
Service Recovery
Question
Updated
24 Aug 2026
A guest complains about delayed room service. The best recovery action is:
A
Choose Your Answer
A
Apologise sincerely, explain the reason briefly and offer a complimentary item or discount if appropriate
B
Blame the kitchen staff
C
Ignore the complaint
D
Tell the guest to order from outside
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