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How should staff handle a guest who is dissatisfied with the room?...
Aptitude for Service Sector
Guest Handling
Question
Updated
24 Aug 2026
How should staff handle a guest who is dissatisfied with the room?
A
Choose Your Answer
A
Listen carefully, apologise and offer a room change if possible
B
Argue that the room is fine
C
Ignore the complaint
D
Ask the guest to leave
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