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How should a staff member handle a guest who is complaining loudly?...
Aptitude for Service Sector
Guest Handling
Question
Updated
24 Aug 2026
How should a staff member handle a guest who is complaining loudly?
A
Choose Your Answer
A
Remain calm, listen patiently and resolve the issue privately if possible
B
Argue back
C
Walk away
D
Shout at the guest
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