The top management of Shivam Industries has always believed in the ideas and suggestions of its employees. It has systematically dispersed decision-making authority at all the lower levels. As a result, productivity has increased and customers got prompt deliveries against their order. Identify the concept used by Shivam Industries in this case:

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KollegeApply · Accepted Answer

Decentralisation of authority Explanation: Decentralisation refers to the systematic delegation of decision-making authority to lower levels of management. In Shivam Industries, authority has been dispersed across all levels, enabling quicker decisions and improved customer service—clear signs of decentralisation of authority.

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