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A guest is unhappy with the slow service. The best recovery action is:...
Aptitude for Service Sector
Service Recovery
Question
Updated
24 Aug 2026
A guest is unhappy with the slow service. The best recovery action is:
A
Choose Your Answer
A
Apologise, explain briefly and offer a suitable compensation if needed
B
Blame the kitchen staff
C
Ignore the guest
D
Ask the guest to leave
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