Master of Business Administration in Service Management is a 2-year postgraduate program focused on managing service-based industries such as hospitality, healthcare, retail, IT, education, and financial services. It combines core business skills with knowledge of customer service, operations, and experience management.
Those who have a Bachelor’s degree with a minimum of 50% marks in aggregate are eligible to apply for the course. The admissions are based on national-level entrance examination, followed by a group discussion and a personal interview. Some of the entrance exams considered are CAT, MAT, XAT, CMAT, MAT, GMAT, etc. The course fees range from INR 72,700 - 15,75,000.
The MBA Service Management graduates will be able to work in industries such as hospitality, healthcare, retail, financial services, IT services, education, and consulting. Some of the job roles they can apply for are Service Operations Manager, Customer Experience Manager, Hotel Administrator, Hospital Administrator, Retail Store Manager, Client Relationship Manager, etc. The average salary they can expect with a work experience of 0-5 years is around INR 3.05 - 10 LPA.
Table of Contents
- MBA Service Management Highlights
- What is MBA Service Management?
- Why Study MBA Service Management?
- Who Should Pursue MBA Service Management?
- MBA Service Management Eligibility
- MBA Service Management Entrance Exams
- MBA Service Management Top Colleges
- MBA Service Management Admission Process
- MBA Service Management Syllabus
- MBA Service Management Job Roles
- MBA Service Management FAQ
MBA Service Management Highlights
The table below includes the key details of the Master of Business Administration in Service Management course:
What is MBA Service Management?
An MBA in Service Management is a specialized business degree focused on equipping professionals with the skills needed to lead and optimize service-oriented industries such as hospitality, healthcare, retail, financial services, IT services, education, and consulting. This program blends core business disciplines like finance, marketing, operations, and strategy with an in-depth understanding of service delivery and customer experience. Key subjects typically include service operations management, customer relationship management, service marketing, quality management, strategic service management, and the use of technology in service delivery.
Why Study MBA Service Management?
Here are some of the benefits of pursuing an MBA specialization in Service Management:
- The course offers specialized knowledge in managing service operations, improving customer satisfaction, and service quality.
- The course helps the graduates to pursue careers as service operations managers, customer experience managers, hospital or hotel administrators, and business consultants, among others.
Who Should Pursue MBA Service Management?
The MBA in service management is ideal for individuals interested in pursing managerial or leadership roles within service sectors like hospitality, healthcare, IT services, banking, education, and retail. The course is also beneficial for individuals with a background in service-related fields or customer-facing roles who want to advance into managerial or strategic positions.
MBA Service Management Eligibility
The candidates interested in applying for an MBA in Service Management should fufill the eligibility requirements of the institute. The basic eligibility criteria for the MBA Service Management are mentioned below:
- Candidates must have completed a Bachelor’s degree from a recognized university.
- They should have secured a minimum aggregate of 50% marks (45% for reserved category candidates).
- The candidates who are in the final year of their graduation are also eligible to apply.
MBA Service Management Entrance Exams
The admission into the MBA courses in India is usually based on the management entrance examinations. Here is the list of some of the entrance exams that are considered for admission into the MBA in Service Management:
MBA Service Management Top Colleges
Most of the top B-Schools usually offer service management as one of the electives in the MBA curriculum. Here is the list of some of the institutes that offer an MBA in Service Management.
MBA Service Management Admission Process
The MBA in Service Management admission is usually based on national-level entrance management exams, followed by a group discussion and a personal interview. Here we have a detailed admission process of Jaipuria Institute of Management for the PGDM Service Management program:
Registration: The candidates will have to visit the official website of Jaipuria Institute of Management and register themselves. They will have to fill out the online application form and pay the application fees of INR 1,000. The candidates will have to provide details regarding their academics, extracurricular activities, and work experience.
Shortlisting: The candidates will be shortlisted based on the national-level aptitude test scores. JIM will accept the aptitude test scores of exams like CAT, CMAT, XAT, MAT, and GMAT.
Interview: The shortlisted candidates will be called for a personal interview round, where the candidate’s profile will be evaluated will have to go through case analysis and a personal interview.
Final Selection: The final selection will be based on multiple factors, including entrance exam scores, case analysis, personal interview, academic performance, work experience, sports & extracurricular activities,and diversity. The weightage of these factors is mentioned in the table below:
MBA Service Management Syllabus
The MBA Service Management is a 2-year program divided into 4 semesters. The curriculum includes core courses, elective courses, projects, and internships. Here is the syllabus for the MBA in Service Management, as per the University of Rajasthan:
Here is the list of specialization electives that the students have to choose from in the 3rd and 4th semesters of their program:
MBA Service Management Job Roles
The MBA in Service Management graduates are eligible to find managerial and leadership roles in service industries like hospitality, healthcare, retail, financial services, IT services, education, and consulting. Some of the job roles they can apply for are mentioned in the table below, along with their average salary as per PayScale:
MBA Service Management FAQ
What are the career prospects after completing an MBA in Service Management?
Graduates can pursue roles like Service Operations Manager, Customer Experience Manager, Hospital or Hotel Administrator, Retail Manager, or Client Relationship Manager. These roles are available across sectors like healthcare, hospitality, banking, IT services, and consulting.
What subjects are covered in the MBA Service Management curriculum?
The MBA Service Management program typically includes courses such as Service Marketing, Customer Relationship Management (CRM), Operations Management, Strategic Service Management, Quality in Services, and Consumer Behavior. Students also have the option to choose electives such as Marketing, Financial Management, HR and Entrepreneurship.
Is prior work experience required to pursue this MBA specialization?
While many institutes accept fresh graduates, having 1–2 years of work experience in a service-related industry can enhance your profile and help with placements, especially in leadership or mid-level roles. Candidates must check the work requirement criteria on the official website of the institution.
Which entrance exams are accepted for admission into the MBA in Service Management programs?
Admissions are usually based on national or state-level MBA entrance exams such as CAT, CMAT, XAT, MAT, GMAT, or state-specific exams like MAH-CET or PIM-MAT. This is followed by GD (Group Discussion) and PI (Personal Interview) rounds.
